Shipping Policy
At Kyiv Workshop, we aim to dispatch your items as quickly as possible after payment confirmation. Our commitment to fast shipping ensures that your order is on its way to you promptly. However, we cannot guarantee delivery times for all international shipments due to varying customs clearance procedures in different countries, which may impact the inspection speed of your goods.
Worldwide Shipping
We ship to destinations all over the globe, so delivery times can vary based on your location. Our products are dispatched from Ukraine. Typically, delivery can take between 7 to 14 working days on average. This timeframe is largely influenced by the customs and import processes in your country.
Shipping Methods
We offer several shipping methods to cater to your needs:
- Standard Shipping (FedEx/UPS): Generally takes 14-21 business days (excluding holidays and weekends).
- Express Shipping (UPS): Available upon request, typically takes 5-8 business days (excluding holidays and weekends).
Please note that delivery times may be affected by external factors such as customs, flights, and weather conditions, which are beyond our control. We appreciate your patience and understanding in these situations.
Frequently Asked Questions about Shipping
How do I change my shipping address?
If you need to change your shipping address, please contact our customer service team immediately at ua.wooden.crafts@gmail.com. We cannot change the address once the order has been dispatched.
How do I cancel my order?
If you wish to cancel your order, please contact us as soon as possible. We are unable to cancel orders that have already been shipped. Reach out to our customer service team for assistance.
What if my order arrives damaged?
If your order arrives damaged, please contact us immediately at ua.wooden.crafts@gmail.com with photos of the damaged items and packaging. We will work with you to resolve the issue promptly.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment through the carrier's website.
What should I do if my order is delayed?
If your order is delayed beyond the estimated delivery time, please contact us at ua.wooden.crafts@gmail.com. We will investigate the delay and keep you updated on the status of your shipment.